Terms of Services

These terms of service form the term and conditions for the use of the services and products of Ethics Travel Management Services.

Anyone ("User") who contacts ETravelMitra or makes a purchase through its websites, mobile applications, sales representatives, offices, call centres, branch offices, franchisees, agents, etc. (all of the aforementioned platforms collectively referred to as "Sales Channels") agrees to be bound by this User Agreement. The term "Website" refers to both the websites and mobile applications of ETravelMitra.

The terms "Party" and "Parties" are used interchangeably in the User Agreement to refer to both the User and ETravelMitra.

The "Terms of Service" section of the ETravelMitra website outlines the terms and conditions that apply to the numerous services and products that ETravelMitra facilitates. The User should review the appropriate Terms of Service that apply to the specific product or service that the User has ordered. The User is required to abide by such terms of service.

Below are the services provided and their Terms and conditions.

FLIGHT TICKETS

Terms of the Airlines

Airline terms and restrictions, including but not limited to cancellation and refund procedures, apply to any airline tickets purchased through the Website.

ETravelMitra only serves as a conduit to make it possible for Users to purchase airline tickets. The User and the relevant airline are always parties to the service agreement for the use of the flight.

Airlines retain the right to alter flight schedules, routes, and flight or itinerary details without contacting ETravelMitra first and without notice. Since it is merely a facilitator, ETravelMitra is not responsible for any loss, direct or incidental, that a User may suffer as a result of such a change or cancellation of a flight.

On the same airline, various tickets may have different limits or different amenities and prices.

ETravelMitra has no influence on the terms the airline has set for the baggage allowance for the offered fare. Some of the tickets displayed in the booking flow are "hand baggage fares," meaning the user must pay extra for checked baggage because they do not grant them access to free checked baggage. Adding checked luggage to a reservation can cost more or less depending on the airline. For specific costs, the User is encouraged to get in touch with the airlines.

Code Share

With other airlines, some airlines enter "code-share" arrangements. In other words, there are some routes on which the airline carrier selling or marketing the flight ticker does not operate its own aircraft. Instead, it partners with or hires another airline to fly passengers there. In the booking flow, the partner airline is identified as "run by."

Your flight's code-sharing status will be made known to you during the booking process and before you make payment.

Only once the ticketing airline informs ETravelMitra of any such code-sharing agreements will ETravelMitra communicate them with the User.

Pricing

The base fare, any applicable government taxes, and the convenience fee are often included in the final price that is presented on the website's payment page. Users must pay the whole amount before their reservation is confirmed (s). ETravelMitra reserves the right to refuse service if the User does not pay the full amount. On the day of travel, the user undertakes to pay all statutory taxes, surcharges, and fees.

The youngster must be under 24 months old for the entire trip in order to qualify for infant fares. This covers both outbound and incoming trips. On the return trip, if the new-born is 24 months or older, the user will need to make a separate reservation using a kid fee. According to the requirements of the airlines, any infants or minors must be accompanied by an adult.

Travel Documents

The User shall be solely responsible for making sure they have all necessary travel documentation, including identification documents, passports, visas (including transit visas), etc., to complete the trip. The user acknowledges that ETravelMitra will not be held responsible in any manner if they are unable to travel because they do not have appropriate travel documents.

The user is aware that any information provided by ETravelMitra on travel papers is merely advisory in nature and should not be taken as definitive. The User is responsible for verifying the travel regulations with the relevant airlines of the relevant countries the User may transit through or decide to visit.

Check-In Terms

Regarding the check-in times, users should inquire directly with the airlines. For domestic flights, check-in typically opens two hours prior to take off, whereas it does so three hours prior to take off for international flights.

In order to confirm the identity, nationality, and age of the people travelling on a ticket, including infants, the user needs bring valid identification proofs, passports, and age proofs.

Use of Flight Segments

The airline will instantly cancel the full PNR corresponding to that booking if the user decides not to travel on the subsequent leg. In such a case, ETravelMitra has no influence over the aforementioned procedure and is not bound to offer the User alternative bookings. In such a case, the cancellation penalty will be determined by the relevant airline regulations.

Changes to Existing Booking

Aside from the service cost charged by ETravelMitra, any changes to an existing booking will be subject to additional fees imposed by the relevant airline.

In the case that a booking is altered or modified, the User is liable to pay the associated fees. Charges for modifying or changing an existing reservation, however, may vary according on the airline and the pricing class.

Refund

Refunds will be handled in accordance with the cancellation and pricing policies of the airline. Refunds of this kind are contingent upon ETravelMitra getting them from the airlines. The convenience fee, on the other hand, is a non-refundable fee that was paid to ETravelMitra at the time of booking.

To begin the refund procedure, ETravelMitra must be informed of any cancellations made directly with the airline. Refund processing times can change according on the bank, payment method, etc. The ETravelMitra service fee, which is separate from the convenience cost as previously specified, shall be subtracted before processing the refund.

The original account from which the payment was made will get the reimbursement. When the User uses a credit card, for instance, ETravelMitra will make the necessary charge reversals to the same credit card; similarly, when the User uses a debit card, ETravelMitra will credit the funds to the same debit card.

The upfront discount and promotional code discount that were used at the time of booking will be subtracted from the refund amount in the case of cancellation and return of partially used tickets.

HOTELS

Role of ETravelMitra and Limitation-Liability

ETravelMitra serves as a mediator and only offers the User an internet platform to choose and reserve a specific hotel. In this context, the term "hotels" refers to all types of accommodations, including hotels, bed and breakfasts, farmhouse stays, and any other alternatives.

All of the information about the hotel, such as its classification, pictures, the types of rooms it offers, its amenities, and its facilities, is based on the data the hotel gave ETravelMitra. Only use this information for reference. While ETravelMitra will make every attempt to verify the veracity of the information provided by the hotel, ETravelMitra makes no guarantees and disclaims all liability for inaccurate information. Any disparity that might exist between the hotel's actual surroundings and the website's photographs must be brought up by the user and handled immediately between the user and the hotel. ETravelMitra will not be accountable for these differences and will not be involved in the resolution process.

Information from the Hotel and the Terms of the Hotel

The hotel voucher that ETravelMitra provides to a user is based solely on the information supplied or revised by the hotel about the availability of the inventory. There is no way that ETravelMitra be held accountable for any failure by an accommodation provider to provide the customer who has a confirmed reservation and the level of service, or any deficiency of the services or other issues related to service in the establishment. The responsibility of ETravelMitra when a hotel refuses of check-in at hotels for any reason whatsoever, such as over-booking, technical or system issues, or the inability of rooms, etc. This is limited to offering a comparable alternative accommodation in the sole discretion of ETravelMitra (subject to availability at the time of booking) or refunded the amount of the reservation (to the amount that was that it was paid) to the customer. Other issues related to service should be resolved directly by the user in conjunction in conjunction with the hotel.

ETravelMitra has no control over whether a guest is allowed into a hotel and that decision is made solely by the hotel. Some hotels' policies may prohibit unmarried or unrelated couples from checking in. Similar to the above, if proper identification is not produced at the time of check-in, accommodations may be refused to guests acting as a couple. Locals may not be permitted to check in as guests at some hotels. Any check-in that is refused by the hotel for one of the aforementioned reasons or for any other cause not within ETravelMitra 's control will not be covered by ETravelMitra 's responsibility. If the hotel refuses to let you check in under these circumstances, there won't be any refunds given.

Responsibilities of the User

The User is responsible for paying for any damage to the hotel's property that is caused by their own, their guests', or anyone else's intentional or careless actions. The concerned hotel would determine the scope and magnitude of the harm inflicted. In no way will ETravelMitra get involved in the same.

To check into the hotel, the main guest must be at least 18 years old.

At the time of check-in, the User must have a valid form of identification and proof of address. If a legitimate identity evidence is not produced at the time of check-in, the hotel is within its rights to refuse check-in to a User.

The hotel's policies and rules will apply to check-in and check-out times, as well as any changes to those times. Requests for an early check-in or a late check-out are subject to availability, and the hotel may impose an extra charge for these services.

Additional Charges by the Hotels

The User's payment for the reservation is just for the hotel stay. Some reservations may come with breakfast and/or meals, if specified at the time of reservation. The User is responsible for paying the hotel directly for any additional services they may use, such as laundry, room service, internet, telephone, extra meals, drinks, and beverages.

On holidays like Christmas, New Year's Eve, or other events as specified by the hotel, hotels may impose an obligatory meal price. All additional fees, including the required meal surcharges, must be paid in full at the hotel. The identical waiver will not be subject to ETravelMitra 's control.

Payment for Bookings and any Additional Payments

You can opt both the options of your choice either “Prepaid” or “Pay at the Hotel” payments option.

If you are opting for prepaid option, then total booking amount has to be paid by the user while booking. The hotel reservation rate, taxes, any service costs levied on behalf of the actual service provider, and any additional booking fees or convenience fees levied by ETravelMitra are all included in the total booking price.

The User may also be given the option to submit a partial payment to ETravelMitra at the time of booking, at the hotel's or ETravelMitra 's sole discretion on a case-by-case basis. As stated in the booking terms, the remaining balance must be paid. The User must give ETravelMitra accurate credit or debit card information for security reasons. In the event that the bank or credit card information given by the User is inaccurate, ETravelMitra reserves the right to cancel the reservation at its sole discretion.

The User must give ETravelMitra accurate credit or debit card information for security reasons. In the event that the bank or credit card information given by the User is inaccurate, ETravelMitra reserves the right to cancel the reservation at its sole discretion.

INR or any other foreign currency indicated at the time of booking may be used for payment.

When the card issuer and the merchant location (as defined by the card brand, such as Visa, MasterCard, or American Express), are in separate countries, certain banks and card issuing organisations charge their account holders a transaction fee. Users can get in touch with their bank or the credit card company that issued the payment if they have any issues about the fees or any exchange rates that were used.

A credit card or cash deposit may be requested by some lodging providers from the User and/or the extra individuals for whom the reservation is made upon check-in to cover potential supplemental costs. Such a deposit is made at the Hotel's request only and has no connection to any money that ETravelMitra has received.

In the "Pay at hotel" approach, the hotel in question will take the full money for the reservation when you check in. International reservations will either be charged in the local currency or another currency at the hotel's discretion. The User must give ETravelMitra accurate credit or debit card information for security reasons. In the event that the bank or credit card information given by the User is inaccurate, ETravelMitra reserves the right to cancel the reservation at its sole discretion.

BUS

Role of ETravelMitra

ETravelMitra just offers a technological platform that links prospective passengers with bus companies. It doesn't run any buses or provide the User with transportation services. When offering the aforementioned technological platform services, ETravelMitra also doesn't represent any bus operators.

The bus ticket booking voucher that ETravelMitra provides to a User is purely dependent on the seat availability information given or updated by the bus operator.

ETravelMitra has no influence over the amenities, services, routes, prices, schedules, bus types, seat availability, or any other information related to the bus service that is provided by the individual bus operator.

Limitations and Liability of ETravelMitra

• Timely departure or arrival of the bus;
• The conduct of bus operator's employees, representatives or agents;
• The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator;
• Cancellation of the trip due to any reasons;
• Loss or damage of the baggage of the customer;
• The bus operator changing a customer's seat for any reason whatsoever;
• Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to ETravelMitra or the User;
• Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.

Responsibilities of the User

Users are recommended to phone the bus company to inquire about the actual boarding location or any other information they may require for boarding or travelling on that particular trip.

Users must present a copy of their ticket at the time of boarding the bus in addition to any valid identification documents, such as an Aadhar card, passport, PAN card, voter identification card, or other document issued by the government.

Users must arrive at the boarding location at least 30 minutes prior to the departure time.

All issued tickets are non-transferable.

Unless a specific bus operator indicates differently in their terms and conditions, the user must compulsorily purchase a bus ticket at the usual fare if a child over the age of 5 is travelling with them.

Cancellation of the Ticket

Tickets may be cancelled either by phoning the customer service number or by logging onto the ETravelMitra website or mobile application;

Any cancellation will incur the cancellation fees listed on the ticket.

CABS OR TAXI

Definitions

“Cab” here means all the transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other meant for transporting passengers. “Cab operator” is the one who is providing vehicles as well as their drivers.

Types of Cabs Facilitated by ETravelMitra

The following types of settings are available to users of ETravelMitra:

Outstation Cab: This gives users the option to reserve cars driven by drivers who have All India Tourist Permit (AITP) cars and are travelling between two different cities. ETravelMitra acts as a middleman to connect Users with the appropriate cab operator based on their demand or requirement.

Car Rental (Intracity and Intercity): This allows users to hire or rent cars operated by cab drivers who have an AITP licence. By reserving the complete fleet of the cab/taxi operators, this service must be made available on an exclusive basis for both interstate and intracity travel.

Airport Drop: This service is only intended to meet the needs of users who intend to travel to and from airports. The offered service is of an intracity character, and it will not enable the User to schedule intercity airport pickups.

Role of ETravelMitra and Limitations

Cab services are not run by ETravelMitra on their own. It has partnered with numerous Cab Operators to offer Users a wide variety of cab services, cab kinds, and cab pricing.

Only as a middleman between the Cab Operator and User, ETravelMitra .com. The Cab Operator and the User are the only parties to the transaction.

The Cab Operator is solely responsible for making sure it has the necessary licences, approvals, insurance, and permits from relevant authorities needed to complete the scheduled travel. Regarding the necessary licences, approvals, insurance, and permits that the Cab Operator is expected to get from relevant authorities, ETravelMitra makes no warranty or assurance.

ETravelMitra will not be held accountable in any way whatsoever for any claim relating to the trip. This includes, without exclusion, claims regarding the timeliness, safety, continuity continuous traveling, the quality of service, condition of the vehicle or driving ability and the Cab not leaving or arriving on time, the behaviour of the driver of the Cab and the cabin's interiors Cab or termination of the tour due to the Cab Operator for any reason, the luggage of the User being damaged, lost, or stolen or damaged, the Cab Operator offering an alternative Cab to the user or the user waiting at the wrong boarding location or being taken to the nearest place at the direction of the Cab because of any unexpected circumstances, or any incident or omission by the Cab Operator that causes an accident, death to the user.

ETravelMitra cannot be held responsible to the User or anyone else for any incidental, direct, indirect or consequential loss, damage cost, injury, or expense whatever and however arising any information obtained by the user through the use of Website, as long the information provided is made available through Cab Operator.

In the event of a breakdown or accident in the Cab when the Cab Operator has been unable to come up with an alternative plan, ETravelMitra shall provide proportionate reimbursement to the user for unexplored distance. Any liabilities, claims or legal costs that arise due to such event must be the responsibility of Cab Operator. Cab Operator. But, ETravelMitra will make its best efforts to resolve the issue and offer an alternative cab at its decision (subject the availability of the cab at the date) to the user.

Payment for Bookings and Any Additional Payments

You can book your cab either by opting “Prepaid”, or “Part payment” options as made available by the Cab Operator on the Website of ETravelMitra.

In the “Prepaid” model of payment, the total booking amount should be paid at the time of booking itself by the user. The total amount includes the base fare, applicable taxes, and any additional booking fee, services or convenience fee charged by ETravelMitra.

In the “Part Payment” model of payment, the user is required to pay a specific percentage of the total amount at the time of making the booking and balance payment shall be made directly to the driver during check-in.

Any booking is subject to the cancellation policies detailed on the booking page or as otherwise informed to the User (s).

The booking amount paid for car rentals and out-of-town taxis does not include toll fees, interstate taxes, passenger taxes, or any other applicable levies; these costs are the responsibility of the user.

Tolls, permits, parking fees, entrance fees, service tax, and any other government taxes according to government regulations are expenses that the user is responsible for paying directly to the driver.

Unless otherwise stated, the price range supplied as an estimate at the time of booking should not be taken as the final price for your trip. Your trip's final cost will be determined based on actual consumption (number of Kilometres and hours). For both inside-city and outside-city travels, the length of the trip and the amount of time are computed from garage to garage rather than from the user's pickup.

Where applicable, the trip reimbursement must be given directly to the driver.

Responsibilities of the Users

Before boarding the Cab, the User must show the Cab Operator or driver of the Cab a valid picture identification evidence. The Cab Operator or the driver of the Cab may, in their discretion, refuse boarding to a User whose identification does not match that of the traveller.

As soon as the user enters the cab, the cab operator is required to start the trip. If the driver refuses to start the trip for whatever reason, the user must notify ETravelMitra.

The user must board the cab at the time that was specified while booking or in the voucher for the reservation, or within that window of time. Cab Operator will have the right to cancel the booking without notifying the User if the User does not board the cab within the allotted period.

User won't have any ownership or other rights to the taxi that is provided for the trip.

Changes to the departure time, boarding location, or drop-off location of a Trip after the User has booked it are not allowed.

The entire booking fee paid by the User will be forfeited without the right to a refund if the User does not board the Vehicle at the designated time at the boarding point or trip beginning location.

Only at the designated stops and rest areas may the user pause. The user must refrain from taking further breaks unless absolutely necessary.

The user is accountable and responsible for their personal safety and the protection of their belongings. In any case, ETravelMitra disclaims all liability for any loss to Users or their belongings.

Any complaints regarding any of the services offered by Cab Operator or ETravelMitra must be made directly to Cab Operator or ETravelMitra  in order for the proper corrective action to be taken.

The User should only make reservations for their own personal enjoyment or business needs.

The journey must be taken solely for personal purposes by the User and may not be used for commercial gain of any kind.

Do’s and Don’ts for the user

The User Shall-

• Be prompt at the designated pick-up location as mutually agreed with the cab driver;
• Maintain and assure polite and respectful behaviour with the driver throughout the ride; if not, the driver may ask the user to leave the vehicle.
• Before the trip begins, confirm with the driver the size and weight of the luggage that can fit in the boot compartment of the vehicle.
• At the beginning of the journey, check the time and the odometer reading. After the trip is over, disputes about the same will not be tolerated.

The User Shall Not-

• ask the cab driver to disobey any traffic regulations, city police regulations, governmental regulations, or any applicable laws for any reason at all.
• compel the Cab Operator to overfill the vehicle's boot with the User's luggage;
• use the services provided under this heading for any illegal or unlawful activity;
• insist on getting off at a location other than the drop-off location specified by the User when making the reservation;
• board the Cab while intoxicated or under the influence of drugs or other dangerous substances.

TRAIN

Role of ETravelMitra

Intentional travellers are only given a platform to search for desired train tickets to be booked through IRCTC through ETravelMitra, which just serves as a facilitator for the booking of train tickets. The appropriate Terms & Conditions as laid out by Indian Railways apply to all reservations for trains made through ETravelMitra.

Booking flow, scheduling/rescheduling, cancellations, confirmation from RAC to confirmed, delays, meal and berth preferences, and any other lack or inadequacy of services are outside of ETravelMitra 's control. Indian Railways is held accountable, if at all, for the aforementioned positions.

The website does not permit changing the passenger's name or boarding point. Please read this page for detailed information about ticket modifications.

http://contents.irctc.co.in/en/Refundrule2015.pdf

http://contents.irctc.co.in/en/REFUND%20RULES%20wef%2012-Nov-15.pdf

The Website's train feature will not be available due to system downtime or for any other reason beyond the control of ETravelMitra between 23:45 and 00:30, or as otherwise determined by IRCTC.

Responsibilities of the Users

Customers will immediately be redirected to the www.irctc.co.in website or app at the time of e-ticket purchase to enter their IRCTC login information. Train reservations via the ETravelMitra website must be made using the passenger's IRCTC login and password, which must be kept in mind.

E-tickets can only be ordered and issued via Indian Railways. Users may reserve up to 6 seats or berths at a time. Indian Railways distributes seats and berths according to its allocation methodology. The allocation of a preferred seat or berth is not guaranteed by ETravelMitra.

The train will only accept e-tickets that have been confirmed. When travelling or boarding the train, passengers must have proper ID proofs with them.

Please visit including www.irctc.co.in or http://www.indianrail.gov.in for all relevant information/ queries pertaining to your bookings.

Payments for Bookings and Cancellations

The service fees for ETravelMitra are not returnable.

Booking cancellations are only possible online or through the app; offline cancellations are not supported.

The Indian Railways' cancellation policy and fees apply to reservations made on the ETravelMitra website. It may differ based on the booking quota (tatkal, general, ladies, premium, etc.) and cancellation period.

After creating the charts, railways automatically cancel any e-tickets that are entirely waitlisted. After deducting ETravelMitra 's fees, the refund in such situations is automatically credited to the bank account you used to purchase the tickets.

Railways may provide special discounts/concessions to female passengers, children, and senior persons. ETravelMitra does not determine the size or scope of the concession. All clients are urged to review the most recent railroad policies to determine any eligible discounts.

ACTIVITIES, EXPERIENCE AND OTHER SERVICES

Definitions

Day trips, sightseeing, spa treatments, adventure sports, cruises, theme parks, buffets, meals, and any other services or products purchased through the website or another sales channel of the ETravelMitra platform are all considered "activities."

The "Activity Service Provider"—the company that offers the Activity—will be exclusively in charge of delivering the goods and services that the User has requested.

Role of ETravelMitra and Limitation

The only function of ETravelMitra is to make it easier for the User to purchase an activity service from the activity provider. The User and the Activity Provider are the only parties to the transaction or service fulfilment relationship.

ETravelMitra will not offer pick-up and drop-off services for any Activity unless otherwise specified in the reservation confirmation.

ETravelMitra disclaims all liability and responsibility for-

• Any loss or damage, harm, accident, demise, malfunction, irregularity, delay or schedule modification, cancellation without justification, erroneous information, inadequate service or product, or cancellation brought on by circumstances beyond the control of the activity provider;
• Any supplemental or ancillary services that the User directly purchases from the Activity Provider;
• Any inaccurate information provided by the Activity Provider; The User's health, safety, and well-being during the course of using the Activity or subsequently;

In order to prevent or at least minimise the aforementioned issues, ETravelMitra will find the best Activity Providers.

Refunding the booking fee that ETravelMitra received for the Activity reservation will be the extent of ETravelMitra 's maximum obligation.

Responsibilities of the Users

In addition to the User Agreement and Terms of Service of ETravelMitra, the User also undertakes to abide by the terms and conditions of the Activity Provider.

To participate in the Activity, the User must show the booking or confirmation voucher provided by ETravelMitra.

To use the booked Activity, the User must also have valid identification, proof of address, a passport if the Activity is outside of India, or any other document needed by the Activity Provider.

Where necessary by the Activity Provider, the User may be asked to sign a waiver/consent form, safety procedure form, medical declaration, or other document before participating in the Activity.

If the user has any questions after the reservation has been confirmed, they must speak with the activity provider directly.

The User must make sure he meets all eligibility requirements before participating in the Activity, including but not limited to age restrictions, weight restrictions, and medical restrictions. The User is aware that the Activity Provider may or may not permit the User to participate in the Activity if the User is deemed unsuitable or ineligible for it.

Payments for Bookings, and Cancellations

Reservations are subject to the Activity Provider's cancellation and refund policies, which can change from time to time.

Where applicable, ETravelMitra may impose applicable taxes, service fees, convenience fees, etc.

Special Offers and Coupons Related to Activity, Experiences and Other Services

Any discount issued by ETravelMitra shall additionally be subject to the following conditions:

• ETravelMitra 's role is restricted to sending the voucher to the User after receiving payment from the User;
• The User is responsible for redeeming the coupon, and the Activity Provider is accountable for providing the service.
• The coupon's expiration date must be noted on the coupon, and the User is not permitted to use the coupon after that date;
• The discount cannot be redeemed for cash;
• Once purchased, a coupon cannot be returned or cancelled.

OUTBOUND AND DOMESTIC TOURS

Definitions

All the hoteliers, hotel owners, airline owner, shipping company, railway ferryboat owner, or any other person or organization which has been selected to render services to the user are called as “Independent Contractors”.

A tour offered by ETravelMitra outside of India is referred to as a "outbound tour" and may include, but is not limited to, package tours, special tours, cruises, sightseeing excursions, carnivals, cosmic cruises, and more.

The term "Tour Cost" refers to the total cost of all the services that the User has reserved for his tour.

The term "Booking Fees" refers to a deposit made by the User at the time of making a reservation that is not refundable.

Catalogue, pamphlet, email, or any other document with information on the schedule and activities of a tour is referred to as a "brochure."

Infants are defined as those under the age of two, and children are those who are between the ages of two and twelve.

Role of ETravelMitra and Limitations

Any airline, shipping firm, coach, hotel, moving vehicles, restaurant, cooking caravan, or other facility or service described in the brochure is not under the control of or operated by ETravelMitra.

Any delay, poor service, or standard of service rendered by any service provider or Independent Contractor, as well as any harm, loss, or damage brought on by the act or negligence of any hotel, airline, shipping company, cruise line, coach owner, or tour operator who works for ETravelMitra, are not the responsibility of ETravelMitra.

ETravelMitra disclaims any liability for any co-passenger’s conduct that endangers the User's safety, causes harm to their person or property, or prevents them from fully appreciating or using the tour's services.

Being only a facilitator, ETravelMitra disclaims any responsibility for the following:

• Personal harm, illness, accidents, fatalities, losses, delays, discomfort, higher costs, incidental, consequential loss and/or damage, or any type of theft, however caused, to the User or any accompanying passengers.
• Any act, omission, or mistake made by a travel agency, third party, or other person, or by a servant or agent working for them, who may be involved in providing the User or anybody travelling with him/her with accommodations, refreshments, transportation facilities, or services.
• Any short or long-term loss or damage to luggage or other personal property, regardless of the reason, including criminal carelessness on the part of any individual.
• Any delays in service delivery made by the relevant service providers.
• Inability of the airline to accommodate travellers despite confirmed reservations for any cause, such as overbooking, route modification, etc., or failure of the hotel to permit check-in despite confirmed reservations for any reason.
• Any allegations of a disagreement with the trip director.
• ETravelMitra shall not be liable for making any arrangements, including but not limited to food or any hotel arrangements in case of such delays. This applies to any claim arising due to delay at the airport and if the User is required to wait at the airport or at the hotel for check-in due to any technical issue or any other reason not attributable to ETravelMitra.
• Any losses sustained by the User as a result of events outside ETravelMitra 's control.

In no case shall the whole amount paid by the User for the booking constitute the entire obligation of ETravelMitra for any claims arising out of the tour, both directly and indirectly.

In exceptional cases, service providers like airlines, hotels, and the respective transportation companies may be unable to honour confirmed reservations for a variety of reasons, including adverse weather conditions, labour unrest, financial difficulties, commercial imperatives, decisions made by the government, operational and technical difficulties, route and flight cancellations, etc. ETravelMitra will try its best to offer a similar alternative to its User or reimburse the booking amount after reasonable service costs, if supported and refunded by that particular service operators, if it is told in advance of such scenarios where dishonour of bookings may occur. The User acknowledges and agrees that ETravelMitra, as an agent for facilitating the booking services, shall not be liable for any such events. Customers should speak with the relevant service provider directly for any additional assistance or refunds. In such cases, ETravelMitra 's maximum obligation is limited to refunding the booking cost, subject to receiving payment from the service providers.

Online Content of Product and Services

All the information provided on this online website and app brochure is truly based on the information available at the time of publication. Any information provided before or after booking the tour may change at ETravelMitra 's discretion due to unforeseeable circumstances.

ETravelMitra will use all commercially reasonable efforts to advise the User of any changes before the departure of a Tour if it learns of them. The ETravelMitra tour manager or local agent will notify the User of any modifications if they become known to ETravelMitra after the User has left for the Tour.

Along with the User Agreement and Instant Terms of Service, the Website also includes unique terms and conditions for each Tour, as well as email correspondence and confirmed ticket vouchers. The ETravelMitra User Agreement & Terms of Service and those terms and conditions should be read in conjunction with one another.

Meals and Special Requests

The nature of meals that has to be served during the trip will be pre-set, and clearly indicated in the brochure. ETravelMitra would not execute a request for any special meal nor we guarantee any special diet to the users except to the extent mention.

If circumstances need it, ETravelMitra reserves the right to alter the menu. No claim for the unused meal against ETravelMitra may be made in the event that the User is unable to use the meals on the menu for any reason.

The user understands that hotels provide breakfast at various (local) times or at the times noted on the confirmed booking voucher. User is aware that hotels do not deliver or pack breakfast. The dish must be eaten right away. No claim for breakfast missed by the User will be taken into consideration for any reason.

ETravelMitra may, at its exclusive discretion, accommodate requests for special meals and room assignments, provided that the relevant service providers honour those requirements. To ensure that these particular demands are honoured, ETravelMitra will take all necessary measures. However, ETravelMitra would not be liable for any claims made by the User if such particular demands were not honoured. The User is responsible for paying any additional fees for customised meals or other special requests.

If the user purchases a special meal, they are responsible for paying the additional costs and are not eligible to reimbursement from ETravelMitra.

ETravelMitra 's liability is capped at the proportionate amount that the User paid ETravelMitra for the meal when booking the trip, in the event that the User is unable to use the meal owing to ETravelMitra 's error.

Hotels in the Tour

When choosing the hotels that will be a part of the Tour, ETravelMitra makes every effort. The choice is based on an internal evaluation of the relevant hotels, and the hotels chosen often top their respective categories. ETravelMitra makes an effort to give the User advance notice of the hotel information through a suggested itinerary. However, ETravelMitra retains the right to alter hotels before making a reservation, pending availability or for any other unavoidable circumstance.

ETravelMitra will not entertain any claims or disputes regarding the star category or type of the hotel after the User selects a certain hotel category or star rating.

The User is responsible for paying for any damage to the hotel's property that they or their visitors who are with them cause in any way. The concerned hotel would determine the scope and magnitude of the harm inflicted. In no way will ETravelMitra get involved in the same.

After the booking is confirmed, no requests to switch hotels will be taken into consideration. User agrees to pay the costs associated with any upgrades or alterations made to the hotel independently and waives any right to reimbursement from ETravelMitra.

The user is in charge of their personal belongings and luggage. Throughout the User's stay in the hotels or at any other point during the tour, ETravelMitra is not responsible for any lost luggage or stolen property.

Itinerary

Before making a reservation, ETravelMitra will offer the User a suggested itinerary. This suggested itinerary is subject to change. Prior to departure and following full payment of the booking, the User will get confirmed booking information and hotel vouchers that are final.

If this rate significantly changes before departure, the Tour price is liable to increase without prior notice, and the User would be forced to pay the additional tour cost before departure.

The days and nights of the itinerary are chosen based on the hotels' and airlines' capacity. No promises about using the final day completely or being included in the tour shall be deemed valid.

When deciding on an itinerary for the User, ETravelMitra makes every effort to ensure that it will be convenient and comfortable for the User. However, ETravelMitra would alert the User in advance of the User's departure on the Tour if the itinerary were to alter.

ETravelMitra has the right to make a claim for any additional costs incurred as a result of any delays or changes to the itinerary.

If judged advisable or necessary, ETravelMitra maintains the right to modify, adjust, vary, or withdraw any specific departure, excursion, hotel of comparable category, or any other feature of the itinerary.

ETravelMitra will not be held liable to refund any fees paid in the event that the User misses out on any tour activities as a result of his own delays.

Any itinerary changes requested by the User after booking won't be taken into consideration by ETravelMitra because they could throw the entire trip off course. However, depending on availability and at its sole discretion, ETravelMitra may offer alterations to the itinerary that the user requests. User agrees to cover any additional expenses brought on by the change or cancellation.

Coach and Sitting

Coaches are used on the Tours for transfers and local sightseeing. There are no assigned seats, and users must abide by the tour manager's directions in this regard.

It is advised not to leave any expensive personal belongings behind when boarding or exiting the coach if the User is carrying any. If such items are lost from the coach, ETravelMitra won’t be held accountable or liable. The User shall be solely responsible for any baggage and personal effects at all times and under all situations.

The coaches' drivers are subject to strict regulations, such as weekly and daily driving limits, as well as daily and weekly rest requirements. Users must closely follow the daily schedule set forth so that the driver can complete the journey. Any costs associated with missed sightseeing appointments owing to the User's delays will not, under any circumstances, be reimbursed to the User.

In the event that a coach or other vehicle planned for transportation breaks down, ETravelMitra will offer a replacement as soon as is practical. Any delays brought on by a breakdown, a traffic jam, or any other circumstance that delays the provision of an alternative coach or vehicle are not the responsibility of ETravelMitra.

Tipping

Tipping is not required for provided services (e.g., restaurants, bell desk of hotels, porters, cab drivers, coach drivers, guides etc.). But the User alone has the last say on this.

Accommodation for Child below 12 years

No separate bed will be offered in the hotel if a child under the age of 12 is booked on the tour without paying for one.

Forfeiture of Deposit

When booking the tour, ETravelMitra may request the User to pay a non-refundable, interest-free booking fee.

Any cancellation fees will be communicated to the User by ETravelMitra in the event that the User cancels the reservation, disregards the tour payment schedule as specified in the documentation check list, or is unable to travel on the booked tour for any personal reason, including illness or a medical condition.

Cancellation Charges

If the Tour is cancelled for any reason, including a User-initiated cancellation, the cancellation fees outlined in the itinerary's terms and conditions will be charged. The following cancellation fees will apply if there is no such information:

Payment of the Tour Cost

Payment must be made in accordance with the payment schedule specified at the time of reservation.

Only once the User has paid the balance payment to ETravelMitra will final papers and plane tickets be given to the User. When paying in cash for an amount of Rs. 25,000 or more, a PAN Card copy will be needed.

In no event is ETravelMitra required to give a breakdown of the invoice for each service included in the package.

Refunds

ETravelMitra is just a facilitator; any refunds for services that the service provider or Independent Contractors fail to supply or for any other reason the user is entitled to a refund are contingent upon ETravelMitra getting the appropriate payment from the relevant service provider. The user agrees that ETravelMitra will not be held responsible for any non-refund or delay in the amount from the relevant service provider or ETravelMitra Independent Contractors. In such cases, the User must make any claims directly to the service provider.

In the event that the User modifies their lodging while on the Tour, ETravelMitra will not issue a refund or provide any other kind of compensation. Additionally, the User would be responsible for paying any additional fees incurred as a result of the aforementioned alterations to the accommodation.

Amendments

The User shall have the choice to continue with the tour or holiday as modified or altered, or to accept any alternative tour or holiday that ETravelMitra may offer, in the event that ETravelMitra adjusts or modifies any tour or holiday after such a tour or holiday has been booked.

In either of the aforementioned scenarios, neither the User nor ETravelMitra shall have any rights to compensation for any harm, additional costs, or consequential losses incurred by the User. In these situations, ETravelMitra 's obligation to the User is limited to a refund of the tour's cost (less any real costs spent by ETravelMitra for the booking, such as visa fees, insurance premiums, and other fees as may be necessary from time to time) without charging interest.

Promotion and Discounts

Such Users in the group tour may be eligible to get additional benefits as a result of their eligibility for such promotions and discounts, and ETravelMitra may occasionally launch some promotions and discount offers on the tour package internally or externally through marketing. If members of the group are not qualified for the discounts or the promotion, they may not make claims regarding these privileges.

If ETravelMitra publishes a travel plan offering a discount or other benefit, ETravelMitra shall have the sole right to terminate the plan or discount at any time.

Tour Arrangements and Other Activities

The terms and conditions set forth by such respective entities should likewise apply to tour arrangements such as those at theme parks, museums, etc.

It is the User's obligation to arrive at the trip's starting point and register with an ETravelMitra representative, a tour manager, or a tour guide at the designated location and time.

It will be considered a "no show" and there will be no reimbursement for the unutilized pre-tour or main tour services if a User uses pre-tour services, in whole or in part, or the air tickets (the cost of which is included in the main tour cost), but fails to join the group for the main tour at the designated location or cancels the tour after using the air tickets or pre-tour arrangements, in whole or in part.

ETravelMitra is not responsible for any risks to the User's health, safety, or well-being when engaging in any activities, including adventure sports, amusement park rides, boat rides, sightseeing, or any other activity that could put the User in danger of harm or death while on the Tour. The whole risk and liability for any incidental harm or loss, injury, accident, death, etc. sustained during any such activity shall be that of the User and shall not be the responsibility of ETravelMitra.

Miscellaneous

Any User whose behaviour is believed to be likely to interfere with the smooth functioning of the tour or negatively impact the enjoyment or safety of other travellers may have their tour membership revoked by ETravelMitra. ETravelMitra won’t be held responsible for any losses brought on by this withdrawal.

Transferring to another tour before the previously scheduled tour departs will be regarded as cancelling the original tour, incurring the outlined cancellation fees, and necessitating the creation of a new booking at the current rates.